Legal

Shipping & Returns

Last updated: September 1, 2026

All NUVOY orders are placed through the Whatnot marketplace. Whatnot's own buyer protection and returns policies apply to every order in addition to the terms below. Where the two conflict, Whatnot's marketplace policy governs.

Shipping

Where we ship

We ship to addresses within the United States, including Puerto Rico and the U.S. Virgin Islands. We do not currently ship internationally.

Processing time

Orders are packed and dispatched from our Houston, Texas warehouse within 1–3 business days of the live show ending. Custom-sized sets are made to order and dispatch within 5–7 business days. Business days exclude weekends and U.S. federal holidays.

Delivery time and rates

  • Standard (USPS Ground Advantage): 2–5 business days after dispatch. Rate shown at checkout in Whatnot.
  • Expedited (USPS Priority Mail): 1–3 business days after dispatch. Rate shown at checkout in Whatnot.

Shipping is charged in US Dollars (USD) and is calculated by Whatnot at checkout. Tracking is provided for every order through the Whatnot app.

Lost or damaged parcels

If tracking shows no movement for seven days, or your set arrives damaged, contact us with your order number and photographs. We will replace the item or refund it in full. Claims must be raised within 30 days of the dispatch date.

Returns

What can be returned

Unopened, unused sets in their original packaging may be returned within 30 days of delivery for a full refund of the item price.

For hygiene reasons we cannot accept returns of:

  • Sets that have been applied, sized down, filed, or otherwise altered
  • Opened nail adhesive, glue, or prep supplies
  • Custom-sized sets made to your measurements, unless the set is faulty or was made incorrectly by us

How to return something

  1. Email support@nuvoyshop.com with your Whatnot order number and the reason for the return, within 30 days of delivery.
  2. We issue a return authorisation and the correct return address within one business day.
  3. Post the item back. Return postage is paid by you unless the item is faulty, damaged, or not what was ordered — in which case we cover it.
  4. We inspect and refund within 5 business days of receiving the item.

Refunds are issued to the original payment method through Whatnot. Your bank may take a further 3–10 business days to post the credit. Original shipping charges are refunded only where the item was faulty or sent in error.

Cancellations

Orders can be cancelled at no cost any time before dispatch — message us in Whatnot or email support@nuvoyshop.com. Once an order has been dispatched it cannot be cancelled, but it may be returned under the policy above. Custom-sized sets cannot be cancelled once production has begun.

Product notes

Press-on nails and nail adhesives are cosmetic products. Some people are sensitive or allergic to acrylate adhesives. Patch-test before full application and stop use if you experience irritation. Keep adhesives away from children. Colours may appear slightly different on screen than in person.

Contact

NUVOY LLC · 30 N Gould St, Unit 272, Sheridan, WY 82801, United States
support@nuvoyshop.com · +1 858-309-2598